Contact NanoBanana AI Support — Help & FAQ | AI Image Generator
Support

How can we help?

Have a question, feature request, or need help with your account? We're here for you.

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Email Support

Send us an email and we'll get back to you within 24 hours.

[email protected]
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Fast Response

Our team typically responds within 24 hours on business days.

Monday - Friday, 9am - 6pm
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Resources

Check out our guides and documentation for quick answers.

View how-to guide

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Frequently Asked Questions

How do I get started?

Register with an available social sign-in provider. No payment card is required to register. Promotional credits depend on eligibility and are not guaranteed.

What AI choices are available?

The Studio displays the currently available image and video choices and their credit costs. Labels, underlying implementations, and availability can change; see our Product Facts page.

Can I use generated images commercially?

Possible use depends on our Terms, applicable law, your prompts and uploads, third-party rights, and relevant provider terms. We do not guarantee that every output is suitable for every commercial use.

How do payments work?

Current prices, plan duration, included balances, and available checkout methods are displayed on the Pricing page before purchase.

What happens if I run out of credits?

You can purchase additional credits anytime by upgrading your plan. Your generated content is saved in your dashboard.

Do you offer refunds?

We handle refund requests on a case-by-case basis. Please contact our support team via the form or email.

Create an account — Promotional credits depend on eligibility Get started →